SHIPPING & RETURNS

SHIPPING

DOMESTIC ORDERS

All orders placed within the contiguous United States will be delivered within 3-6 business days (unless otherwise noted on specific products). Please allow for up to 72 hours for order processing. Shipping is free for orders over $200 shipped within the US and Canada. Free return shipping within 30 days of order receipt for all orders placed within the contiguous United States.

SHIPPING GUIDELINES

  • Economy $0.00 or $6.99

    (3-6 BUSINESS DAYS)

  • Expedited $20.00

    (2-3 BUSINESS DAYS)

  • Overnight $50.00

    (1-2 BUSINESS DAYS)

Shipping Guidelines apply to shipping within the contiguous United States only. Orders being shipped to Alaska, Hawaii, APO, FPO, and US Territories including Puerto Rico, Guam, US Virgin Islands, American Samoa, Northern Mariana Islands, and Micronesia are considered non-domestic and are subject to longer ship times. No shipping guarantees on orders sent to manual review or backordered items. Carbon38 is not responsible for delays in shipping or delivery that result from factors outside its control such as inclement weather, acts of God, or any other shipper related issue(s). Under any circumstance, Carbon38 is not responsible for incidental or consequential damages.

INTERNATIONAL SHIPPING

Carbon38 ships to most countries outside of the United States. You can select the ship-to country at checkout.  All international orders are shipped for a flat rate of $30.00 USD, except orders to Canada. For rates to Canada, please see Domestic Shipping Guidelines above.

All international orders are shipped Delived Duty Unpaid (DDU), meaning duties and taxes will be charged by the shipping provider upon delivery to the customer. Payment of the taxes and duties is required to release the order from customs.

QUESTIONS? CONTACT US

Email: customercare@carbon38.com

Call: 888-505-0897 (available from 9am - 6pm PST, Monday - Friday)

RETURNS

RETURN POLICY

We’re sorry things didn’t work out for you! You have 30 days from your order date to request a return. Please make sure that all items are unworn with the original tags attached.

REQUEST A RETURN

Once we receive your item(s), we will issue a refund to your requested payment method within 14 days. If you selected store credit, you will see the balance reflected in your Carbon38.com account.

All items are returnable, with the exception of the following:

  • Items marked FINAL SALE
  • Gloves/Arm Warmers
  • Socks/Leg Warmers
  • Headbands
  • Water Bottles
  • Lingerie
  • Hair Ties

Swimwear should be tried on over underwear for sanitary reasons, and must have protective hygiene strip intact.

EXCHANGES

Please contact customer care to process an exchange.

SHIPPING AND HANDLING CHARGES

All return shipping is free for customers in the United States. Customers located outside of the US are responsible for return shipping costs.

If your order has been sent to a destination outside of the US, customs duties and sales taxes are not refundable through Carbon38. However, you may be able to recover these by contacting your local customs bureau directly.

QUESTIONS? CONTACT US!

Email: customercare@carbon38.com

Call: 888-505-0897 (available from 9am - 6pm PST, Monday - Friday)

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